Wiki Detay | wiki workcube

Workcube carries out product warranty tracking and customers' service and support requests with the Service and Warranty Management Module. Service Reports contain serial numbers for product tracking and after-sales support tracking service transaction reports.

Path:BI - Report > Standard Reports > Service

Service Reports are created to analyze and manage the operation of the Service and Warranty Management Module. In this way, documents without serial numbers can be tracked, products can be analyzed from different angles with a detailed serial number report, and how service and warranty operations are carried out can be observed with a detailed service analysis report. The Service and Warranty Management module offers a reliable and effective solution to service and support experts in accepting, monitoring, directing and analyzing customers' service and support requests.

Note: For detailed information about the Service and Warranty Management Module, you can review the "Service-Warranty Management" and "Service Management" documents.

Serial Control Report

Thanks to this report, documents containing products whose serial number is tracked and whose serial number is not assigned despite the delivery note being recorded are tracked. Serial number entry is mandatory for the service and warranty operations of the relevant product.

Type:To add serial number to the products in documents where no serial number has been entered, go to the Serial Number Transactions page. After filtering by selecting the transaction type to which the relevant document belongs, a serial number is added to the product in the document detail with the "Warranty - Serial Numbers" button on the document line. After adding, the save button should be clicked.

Attention: If the "serial number tracking is done" box in the product detail is not checked, serial numbers cannot be assigned to the products.

Attention: If serial number tracking is desired, you can find it in General Settings > Company Flow Parameters. "Should Warranty Tracking Repair and Serial Number Apply?" , "Serial Tracking - Return Control" and "Serial Input and Output Control on Location Basis" settings should be selected as yes.

Note: For detailed information on the subject, "Serial and Lot No Tracking", "Serial No Warranty Tracking via Delivery Note" and "Serial No in Production Processes" You can review the documents.

Detailed Serial Number Report

Detailed Serial Number Report allows you to follow the life cycle and all movements of the products thanks to serial numbers. All processes that the products undergo; It is tracked with details such as date, location, current account, supplier and warranty information.

Attention: The issued/unissued series filter on the report works depending on whether the product with the relevant serial number has only an entry or exit transaction among the entry-exit transactions (for example, purchase-sales delivery notes).

Type:If the product has been issued but cannot be displayed in the issued series, the serial number of the product must be recorded by selecting the relevant operation on the Serial Number Transactions screen.

Note:For detailed information on the subject, "Serial and Lot No. Tracking", "Serial No. Warranty Tracking via Delivery Note" and "In Production Processes" You can review the "Serial Number" documents.

Detailed Service Analysis Report

To analyze the operation in service and warranty management and take action on missing points, customer satisfaction and sustainability of the business. is of vital importance. For this reason, Workcube offers the Detailed Service Analysis Report to observe whether the pre-sales and post-sales service support of a product meets the specified criteria.

In the service report, product, category, supplier, brand, sales region, serial number; responsible for the customer, customer value, relationship type, specific definition, micro region, subscriber number; Regarding service operations, officer, service category, sub-stage, fault code, start-end date, branch, active/passive, location; If it is related to the report, there are report type and graphic filters.

Note:The information to be observed regarding the outputs in the report can be brought to the report result by checking the relevant boxes: Service number, time expenses, service phase, product categories, serial number, service categories, spare parts costs, service sub-stages, special definition, malfunction. code.

For example; What services a newly developed product needs, its malfunctions and the time spent for this service can be observed and these outputs can be taken into account in product development. In this case, the relevant product is selected, then the "Service Category", "Fault Code" and "Time Expenses" boxes are checked in the boxes below to observe the service and malfunction situations related to the product and this information about the selected product is included in the report.

Type:For detailed information on the subject, see the "Service Applications", "Service Transactions" and "Service Maintenance Results" documents. You can review it.

Tips

Record was not found

Feedback

Did you find this content helpful?

Please Write Your Feedback!

Name*

Last Name*

Email *

About Workcube Objects

Record was not found