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Analyzing the operation in service and warranty management and taking action on missing points is of vital importance for customer satisfaction and sustainability of the business. Detailed Service Analysis Report is used to observe whether the pre-sales and post-sales service support of a product meets the specified criteria.

Path: BI-Reports>Standard Reports>Detailed Service Analysis Report

You can obtain information about the products through filters such as product, category, brand, serial number. Reports are received for pre-sales and post-sales, thanks to special definitions determined by the sales region, micro-region code, customer responsible, customer value and customer. By associating the services with the subscribers, graphs are created for the service operations performed with detailed filters such as the relevant officer, service category, sub-stage, fault code, start-end date.

By Product: Product-based tracking is done. In product service operations, it lists according to the product selected in the direct service detail, not the selected product.
By Supplier: It reports according to the supplier selected in the product card. Supplier identification of the products selected in the service application must be made. Otherwise, it will not fetch data.
By Customer: The service brings the details by grouping them according to the selected corporate account.
By Individual Customer: The service brings the details by grouping them according to the selected individual account.
By the Responsible: The service brings the products selected in the detail by grouping them, if a responsible person is assigned in the product card. Services with an empty responsible definition in the product card will not be available.
By Brand:The service brings the products selected in detail by grouping them according to their brands. If the brand definition on the product card is empty, the service detail will not bring data to the list even if the product is selected.
By Category: It shows the products by grouping them on the basis of the upper and lower categories to which they belong.
By Branches: It brings it by grouping it on the basis of the branches selected in the service detail.
By Officer:The person in charge in the service detail. If selected, it brings the services of each officer by grouping them. If the report type is "By Officer" and a selection is made from the officer field, the services of the selected officer will be listed in detail.
By Series: The service brings the series entered in detail by grouping them.

Boxes in the report

Service Numbers: Numbers of active or passive applications between the selected dates
Time Expenditures:Time spent for a service and its amount. (Time Expenditure works with position costs. If position costs are not defined, selecting this field does not mean anything.)
Service Stages:The distribution of applications according to service process stages is shown. (With this option, answers to questions such as how many services have been completed and how many are pending in the Technical Service can be obtained.)
Service Revenues: The total amounts of services billed to the customer are received.
Product Categories:The distribution of services according to product categories is displayed.
Serial Number: There are series defined in services and products. serial numbers appear in a separate column.
Service Category:Distribution of applications according to service categories appears.
Spare Part Costs:The total costs of the products (spare parts, etc.) selected on the service delivery note appear.
Service Sub-Stages: If service sub-states are defined in the parameters and these definitions are selected in the application detail, the sub-stages are listed in detail in a separate column.
Special Definition: Special definitions of the service selected in the service detail are listed.
Error Code:Fault codes selected in the service detail.

Hint: The report lists all references by default. To see only active applications, "Active" must be selected in the filter.

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About Workcube Objects

Detailed Service Analysis Report

It provides detailed analysis of service applications made through service transactions.

Type: Report Version: Catalyst v11 Licence: Standard Author: Workcube Core