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Campaigns are created at certain periods in order to gain new customers or increase the sales of existing customer groups. To announce these campaigns, target audiences are used. Campaign announcements are made to selected e-mails within the target audiences created. On that note, SendGrid is an email marketing solution designed to simplify email sending and campaign creation. The outcome of the e-mails sent is important because the prepared campaigns are important if they reach the target audiences. On the Unsent Mails screen in Workcube, undelivered emails are listed with SendGrid, missing, faulty, unused emails are reported, and communication permissions are managed.

Path: CRM > Sales and Marketing > Marketing > Outgoing emails Mails

Attention:Control status and member type fields are mandatory in the filtering field on the listing screen.

E-Mail: Filtering is done by entering e-mail information.
Member. Type: Emails belonging to the member type are displayed by selecting Individual Account, Corporate Account, Resume and Mailing List in the Member type field.
Fake Type: Fake type are groups belonging to Sendgrid. These;
- Bounced: It means that the e-mail is bounced.
- Dropped: When it is dropped, SendGrid does not try to send the e-mail, the reason for this is that the user is in the restriction list.
- Deferred: It means that the sending of the e-mail is postponed. Occurs in cases such as temporary server problems or limitations.
- Invalid: Used when the e-mail address is incorrect or invalid.
- Spam Report: Reports cases where the user marks the incoming e-mail as spam.
Check Status:When the Checked selection is selected, the e-mail's check date and checker information are displayed.
Listing Area: The status of accounts that do not receive mail is displayed. If corporate account is selected as the member type, the corporate account column will also appear and the details of the corporate account will be accessed. You can go to the details of the contact persons screen with the Name Surname column.

The user's e-mail receiving option is displayed in the Active/Passive column. Accounts that do not want to receive emails are displayed as Passive (P), those who want to receive them are displayed as Active (A).

Hint: When the control status is selected as uncontrolled in the filter, the "Action" field appears on the screen.

After examining the incoming e-mails and their status in the list, relevant selections are made. There are 2 choices in the action area. These are;

Convert selected lines to passive registration: It is selected and deactivated when it is no longer necessary to send e-mails to the user.

Make selected lines checked: When the outgoing e-mails are checked with SendGrid, registration is made by checking the box. In this way, checked and unchecked e-mails are grouped.

Recommendation: For detailed information about SendGrid integration, you can review our document "SendGrid Mail Integration".

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SendGrid - Undelivered Emails

Campaign announcements are made to selected e-mails within the target audiences created. At this point, SendGrid is an email marketing solution designed to simplify email sending and campaign creation. On the Unsent Mails screen, with SendGrid, undelivered emails are listed, missing, faulty and u...

Type: WBO Version: Holistic v2 Licence: Standard Author: Workcube Core