Service-Warranty Management
Workcube Service and Warranty Management Module offers a reliable and effective solution to service and support specialists in the stages of accepting, monitoring, directing and analyzing customers' service and support requests.
In today's conditions, selling products by campaigning and organizing events is no longer enough. The consumer makes his decision by looking at the quality of the product's after-sales service and whether it has a warranty.
For example, if the malfunction of the product you have sold is not repaired in a quality and correct manner, and if information flow is not provided to the customer, the product will not be demanded, no matter how nice it is.
The quantity of service, warranty conditions, durations and its follow-up are important. Warranty Certificate is not a document showing that the product is of high quality. This document is a document that states the rights of the consumer arising from the relevant Law and other legislation and informs him about this. For this reason, it should be recorded accurately and regularly and service should be provided accordingly.
At Workcube, after-sales services of the products you manufacture or sell are tracked under Service-Warranty. Service agreement and warranty tracking It allows the definition of service agreements and product warranties made with customers.
It is used to record and track which spare parts were used and which services were provided for applications where a service operation was performed, and their total cost. All service operation information is also included in the application details. In addition, all operations carried out to resolve the application are recorded as follow-up.
Service/Problem/Complaint Application Management
• Accepting online applications from the web
• Giving application priority with parametric definitions
• Associating product, branch, project, subscriber with the application
• Ability to assign tasks from the application
• Ability to use time effectively by querying similar applications from the application
• Viewing the application history
• Services provided
• Creating a product-based comprehensive maintenance plan
• Daily, weekly and monthly service calendar
• Preparing and tracking service reports
Warranty Management
• Purchasing and sales recording warranty information
• Warranty tracking based on product, customer, scope, start-end date, remaining time
• Parametric warranty scope (category) definition
• Warranty tracking related to sales partner
• Automatic warranty document number creating
• Support Account Management
• Opening and managing support account