CRM - Customer Relationship Management

Workcube CRM supports all processes and stages of customer relationship management in organizations, from target audience analysis to after-sales services management. Workcube offers all the tools needed to make communication and relationships with customers stronger and more effective. Workcube CRM is a comprehensive CRM application that transforms the power of the internet into business efficiency and customer satisfaction.
It makes all customer information accessible to all relevant users quickly and easily in a secure environment. It offers the opportunity to record, track and analyze comprehensive customer information in multiple ways. It allows measuring customers' profitability and customer satisfaction in real time. Thanks to detailed sales, marketing and service analysis reports, the performance of the business can be measured clearly, customers, marketing, sales and service activities can be evaluated from all angles, not just a single aspect, the changes that need to be made can be easily seen, quick decisions can be made and implemented.
Business Families
- Call Center
- Call Center is the place where institutions carry out their communication with the people or institutions they are in contact with. They are interaction centers consisting of software, hardware, human resources and workflows.
- Sales and Marketing
- While marketing covers the cycle from the production process with the product to the end consumer and the consumer meeting the product again, Sales aims to get the potential customer to buy the product with the strategies determined by the marketing activities, that is, it gives meaning to the marketing activities.
- Service-Warranty
- It covers after-sales technical support and field operations. The processes of accepting, monitoring, directing and resolving customers' service and support requests are followed.