Service-Warranty Management
Workcube service and warranty management module offers effective functions to service and support experts in the stages of accepting, monitoring, directing and analyzing customers' service and support requests. It allows you to systematically record and track customer calls and applications. It shortens your response time, increases your rate of providing a solution at the first call, and improves your support process.
In today's conditions, selling products by making campaigns and events is no longer enough. The consumer makes his decision by looking at the quality of the product's after-sales service and whether it has a warranty.
For example, if the faults of the product you have sold are not repaired in a quality and correct manner, and if information flow is not provided to the customer, the product will not be demanded, no matter how nice it is.
Quantity of the service, warranty conditions, duration and its follow-up are important. Warranty Certificate is not a document showing that the product is of high quality. This document is a document that states the rights of the consumer arising from the relevant Law and other legislation and informs him about this. For this reason, it should be recorded accurately and regularly and service should be provided accordingly.
After-sales services of the products you manufacture or sell in Workcube are monitored under Service-Warranty. Service agreement and warranty tracking It allows the definition of service agreements and product warranties made with customers.
It is used to record and track which spare parts were used and which services were provided for applications where a service operation was carried out, and their total cost. All service operation information is also included in the application details. In addition, all actions taken to resolve the application are also recorded as follow-up.