Call Center Page Settings
Workcube Call Center page allows companies' employees to access all customer-related information from a single point and quickly solve the customer's problem.
XML Settings determine page-specific working rules.
While on the Applications screen, Go to XML Settings by following the Control Panel > System > Page Settings path.
Application Listing Only applications related to your own company will be displayed
If Yes is selected, applications related to the company connected to the system will be displayed. Applications of other companies in the system are not displayed.
Adding/Updating Application amount.
2-The post list should consist of the Sub-Tree Category.
If yes is selected, it checks the post list in the Complaint Sub-Tree Category, if no is selected, it checks the post list in the Complaint Sub-Category.
3-Sub-Tree Categories should be selected one by one.
If no is selected, Multiple Complaint Sub-Categories can be selected. In order to send an e-mail to the mailing list, "no" must be selected.
4-Select Multiple Subcategories.
Allows mass selection of subcategories related to the selected category on the page. This XML will not work if the "Select subtree categories one by one" For example, if SB is entered in this field, the system will create a number such as SB-20110920000000093993 as the document number.
6-Should the subcategories depend on the parent category?
If Yes is selected, the subcategories related to the category will be displayed according to the category selection made on the page.
7-Automatically notifying the application
If yes, it will ensure that the representative of the corporate member we choose in the applicant section is automatically included in the application reporting section.
8-From which company's data should it obtain the financial information? (Write Our-Company-ID.)
Write the ID of the relevant company.
9-Show the caller's subscribers in other companies (Write their Company IDs).
Write the relevant IDs.
10-When the application is registered, an e-mail is sent to the subscriber team.
If yes, an e-mail will be sent to the subscriber team when the registration process is completed.