Using a Cloud Switchboard Advantages
- Fast
- No investment cost.
- Easy to manage.
- Secure.
- Easy to expand.
- Moveable It is easy.
Features
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- Call start, mute, connect, end and put in do not disturb mode
- Using my cloud PBX web phone as an iframe in your own application
- Call records access
- Internal statuses
- Accessing the contacts, adding, updating and deleting contacts
- Queues list.
- Blacklisting. access and block any number you want.
- Listing and adding audio files.
- Creating Automatic IVR (Interactive Voice Response) and voice message project.
- Notifying your applications about events occurring on your switchboard (phone rings, phone turned on, phone turned off).
- Many services such as fax operations.
Cloud Switchboard Integration
Workcube works with licensed landline service providers in different countries. We work with Verimor in Türkiye. In order to use this integration with the cloud power plant, you must first make definitions in the Company flow parameters.
Company Flow Parameters
- Should CTI Integration be done? (Yes)
- Verimor's You must enter the API Key (Api Key (https://oim.verimor.com.tr/ > Online Transaction Center > My Cloud Switchboard > My Switchboard Settings menu) given by it.
Employee Detail
- You must add extension numbers to employees since only the authorized agent will initiate or answer a call. Add the extensions whose personnel settings you have completed on the Verimor screen to the employee extension from the employee detail page.
- Also specify the employee's 'Intercom type'. When Webphone is selected, the phone is loaded on the objects.phone page. If Mobile is selected, it will not be installed, you can use the features provided by the integration from your fixed phone.
Usage
Feedback
Telephone - Call Center
On the Telephone-Call Center screen, there are services such as call records, contacts, blacklist, queues, MT statuses and audio files provided to us by the Cloud Switchboard with which we are integrated. These services are collected and managed in a single area.
Using Web Phone
Web phone is a phone application that allows you to make phone calls via the Workcube screen with your internet browser, without having to install any desktop software on your computer.
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