Complaint Categories Bulk Authorization
With the Complaint Categories Bulk authorization screen, all complaint categories connected to the Service-Warranty module are given to the employees collectively.
Path: CRM > Service-Warranty > Call Center > Complaint Categories Bulk A selection is made between the categories defined when registering an application on the Authorization
CRM > Service-Garanti > Call Center > Call Center Applications page. You can define complaint categories as you wish according to your business. In order to take action in the Service-Warranty module, you must be authorized in the complaint categories. With the mass authorization screen, authorization for all categories for an employee is made on a single screen.
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The user to be authorized is selected in the employee field. After the employee is selected, all complaint categories and stages defined depending on the module are displayed. If desired, all category authorizations will be unlocked by selecting a certain stage of the category or by checking the Select All box.
Note: For more detailed information about category definitions, you can read our article titled "Call Center Parametric Definitions".
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4.3.2.1. Service-Warranty Parametric Definitions
Service management; maintenance, repair, technical support, etc. regarding after-sales products and services. It covers the processes. With the Workcube Service Module, you can see which type of service was provided to which customers regarding which product or solution, which service ended in what situation, etc. You can control the situations.
4.3.1.1. Call Center Parametric Definitions
Workcube allows Call Center employees to quickly access customer, service, warranty and support accounts, etc. It offers a special interface that allows users to access information, save sales opportunities, take orders, answer questions and problems, record errors/problems, and develop cross and vertical sales.