Call Center
Call Centers are interaction centers consisting of software, hardware, human resources and workflows through which institutions communicate with the people or institutions they are in contact with.
Call centers first emerged in the late 1960s as a means of conveying requests and complaints, and over the years, it has maintained its continuity as a frequently preferred service all over the world. It plays a critical role, especially in increasing the interaction of customers with companies and the speed at which companies return to customers.
Workcube allows Call Center employees to quickly access customer, service, warranty and support accounts, etc. It offers a special interface that allows users to access information, save sales opportunities, take orders, answer questions and problems, record problems, and develop cross and vertical sales. It allows Call Center employees to communicate with customers via voice, video and text.
Thanks to detailed reporting, managers can follow Call Center trends and performance in real time. 100% integrated with other Workcube modules, Call Center turns into a contact center application from start to finish. In this way, it always ensures to provide high quality and consistent service to customers.
Whether the customer orders from the web or a mobile device, Call Center employees quickly access customer information and provide service. All of these return to you as satisfied customers and orders in large quantities.
Workcube Call Center Advantages;
• Shortens customer service time.
• Reduces company general operating expenses.
• Customer demands, complaints or It enables the evaluation of information in an easy and simple way.
• Reduces the burden of calls by providing self-service to the customer.
• Balances the workload between channels.
• Allows employees to use the module with a short-term training.
• Opportunities for vertical and cross-selling
• It allows important demographic data about the customer to be recorded.
• It enables Call Center employees to provide better service by increasing their knowledge level.
• It allows quick response to service requests and complaints through all channels.
• Collected data is stored in a single source and will benefit product and service development in the future.
• More effective resource planning can be done in line with the analysis and resulting reports with the detailed categorization structure.