Service Maintenance Results
Service Maintenance Results is the screen where the results of the entered service applications are recorded and checked. You can access the maintenance result page from the path shown below. Maintenance results can also be entered within the service application.
PATH: CRM > Service-Warranty > Service > Maintenance Results
You can list and update the saved maintenance results from this page or save a new maintenance result by clicking on the "+" icon.
Adding and Updating Maintenance Result
1-Subject: The subject of the added maintenance result is written.
2-Product: The product under maintenance is selected.
3-Serial Number: The serial number of the product is entered.
4-Service Company: If the maintenance is not carried out in-house, the Service Company is selected.
5-Service Person: It comes automatically depending on the selected service company.
6-Service Employee: The employee who will take part in the maintenance of the product is selected.
7-Service Employee 2: The other employee who will take part in the maintenance of the product is selected.
8-Maintenance Start Date: The date the product enters maintenance is entered.
9-Maintenance End Date: The end date of the maintenance. is entered.
10-Description: A description of the product entered as a result of maintenance is written.
11-Maintenance Type: Maintenance type is selected from this field. Maintenance Types are defined in Control Panel > System > Parameters.
12-Sub-Stage: The sub-stage of the service is determined. Sub-Stages are defined in the Parameters.
13-Support Document: In this field, the warranty/support document related to the maintenance result is added.
Then, you enter the maintenance result by clicking the "Save" button. To update, simply click on the "Update" icon at the end of the line after listing on the Maintenance Result screen. The screen that opens is the same as the recording screen. You can update it by making the necessary changes.
Servis Bakım Planları ve Servis Bakım Sonuçlarında kullanılmak üzere bakım tipleri tanımlanır.
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4.3.2.1.1. Service Applications
Service management; maintenance, repair, technical support, etc. regarding after-sales products and services. It covers the processes. With the Workcube Service Module, you can see which type of service was provided to which customers regarding which product or solution, which service ended in what situation, etc. You can control the situations.
4.3.2.1. Service-Warranty Parametric Definitions
Service management; maintenance, repair, technical support, etc. regarding after-sales products and services. It covers the processes. With the Workcube Service Module, you can see which type of service was provided to which customers regarding which product or solution, which service ended in what situation, etc. You can control the situations.
Service Management
Workcube Service Management; By providing a complete and end-to-end solution for all your processes, from work orders, materials and asset management to contracts, from warranty tracking to invoicing, it ensures that you or your partners to whom you direct services provide timely and consistent service to their customers.
4.3.2.1.3. Service Maintenance Results
Service Maintenance Results is the screen where the results of entered service applications are recorded and checked. You can access the maintenance result page from the path shown below. Maintenance results can also be entered within the service application.
Service-Warranty Management
Workcube Service and Warranty Management Module offers a reliable and effective solution to service and support experts in the stages of accepting, monitoring, directing and analyzing customers' service and support requests.