Call Center

Call Centers are interaction centers consisting of software, hardware, human resources and workflows, where institutions carry out their communication with the people or institutions they are in contact with.

Call centers first emerged in the late 1960s as a means of conveying requests and complaints, and over the years they have maintained their continuity as a frequently preferred service all over the world. In particular, it plays a critical role in increasing the interaction of customers with companies and the speed of return of companies to customers.

Workcube offers a special interface that allows Call Center employees to quickly access information such as customer, service, warranty, and support accounts, record sales opportunities, take orders, answer questions and problems, record problems, and develop cross and vertical sales. It allows Call Center employees to communicate with customers in audio, video, and in writing.

Thanks to detailed reports, managers can monitor Call Center trends and performance in real-time. Call Center, which is 100% integrated with other Workcube modules, turns into a contact center application from start to finish. In this way, it ensures to always provide high quality and consistent service to customers.

Whether the customer orders from the web or from a mobile device, the Call Center employee quickly accesses customer information and provides service. All this comes back to you as satisfied customers and large orders in large volumes.

Workcube Call Center Advantages;

• It shortens the customer service time.
• The company reduces overall operating expenses.
• It provides an easy and simple evaluation of customer requests, complaints, or information.
• It reduces the burden of calls by providing self-service to the customer.
• Balances the workload between channels.
• It allows employees to use the module with short-term training.
• It increases the possibility of vertical and cross-selling.
• It enables the recording of important demographic data about the customer.
• It enables Call Center employees to provide better service by increasing their level of knowledge.
• It provides quick responses to service requests and complaints from all channels.
• The collected data is stored in a single source and will benefit product and service development in the future.
• More effective resource planning can be done in line with the analysis and the resulting reports with a detailed categorization structure.