Service-Warranty Parametric Definitions


Service management covers processes such as maintenance, repair, and technical support related to after-sales products and services. With the Workcube Service Module, you can control what kind of service is provided to which customers for which product or solution, and which service terminates in what condition.



Warning: Before the service module can be used, all parametric definitions to be used within the company related to the Service must be made under the Service-Warranty section in the Dashboard > System > Parameters > CRM.


Application Categories

When registering an application on the Services > Service Applications page, a selection is made between the categories defined here.

Dashboard > System > Parameters > CRM > Application Categories


For Example; If an application is to be opened due to a service error, it must be defined in the parameters. Then this parameter is selected from the "Add Service Application" page.



Application Subcategories

You can detail the process by opening sub-categories to the service categories you have defined before.

When determining the subcategories, you must associate them with the Upper Category. You can determine the subcategory by entering the main category number from the upper category field.


Application Sub Tree Categories

Application Sub Tree Categories are sub trees of Application sub categories. In this field, detailed categorization of the application is made. You need to choose an upper category.


Add Service Sub Status

In this field, you can enter a definition of the sub status of the service to be provided. In this way, the service status can be checked. For Example; In case the product sent to the service due to a malfunction needs spare parts, the Sub Stage can be selected as "Waiting for Spare Parts".


This parameter is used when making a Service Application or entering a Maintenance Result.


Service Special Definition

With the Service Special Definition parameter, you can add a special definition for any subject in accordance with your operation. For example; If you want to add a customer definition while registering the service, you can add a custom definition from this field.


Add Failure Code

With the help of this parameter, the service team can filter the errors and provide faster solutions. You can enter various failure code definitions according to your business. For example; A company that sells a TV can quickly filter the error of the product with the service application opened as "Installation Error" or "System Failure".


Accessory

This parameter allows you to enter the Service Accessory definition. For example; If there is a problem with the accessory of the product for which the service application is made, the selection of this accessory can be made with the help of this parameter.


Physical Damage

Physical Damage definitions to be made from this parameter can be selected in service applications. For example; If the computer sent to the service does not have a hardware problem, if there are cracks or scratches on the screen, the parameter to be defined in this field can be selected.


Product Service Operation Type

You can define the operations you have done with this parameter.

For example; When the Technical Service Person goes to the service, he can identify the problem and choose what operation he has taken in the service detail. Like installation, inspection, and, etc.


Activities

The time spent on the transactions is entered. If the activity type is defined, it can be specified to which operation the time is allocated.

For example; Like 30 minutes of logistics, 20 minutes of service.


Service Maintenance Categories

This parameter helps you to select “Maintenance Type” when entering Maintenance Result on the Service > Maintenance Results page.


For exampleIf a product for which you offer periodic maintenance is in maintenance, "Periodic Maintenance" should be selected from the Maintenance Type field.


Product Return Categories

Return categories may differ depending on the businesses and the product/service provided. You can define the most suitable return categories for you from this field.


This parameter helps you to select a category when making a return on the Service > Service Operations page.


Product Return - Reject Categories

In this field, the categories that will be selected in case of rejection of the returns are defined.


On the Service > Service Operations page, there are definitions to be made in case of rejection of the return on the screen that opens after the return process.


Workflow Design (Processes)

While performing a transaction, stages that regulate the document flow should be created where logical workflow setups such as approval, rejection, partial approval, control, and notification of different users or departments can be added.


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