Support & Report Problem

In order for support services to be performed correctly, our users and business partners must comply with the following rules.

In order for us to provide you with accurate and fast service, the following information must be included in your call.

1. Your Version Information: Specify the version information of the called Workcube.
2. Fuseaction subject to the call: Type the Workcube Object shown as fuseaction="modul.object" in the URL.
3. Addoption or Extend Fuseaction Control: Specify if the call subject is fuseaction customized. Non-standard customizations are the responsibility of the privatizer.
4. Describe the problem or suggestion in detail. Explain the problem in a clear way, in bullet points, and with screenshots, if any. On many Workcube screens, operations take place in different combinations and usage practices. For example, an expense record or update transaction, accounting, budget, current account, bank, cash, or credit card transaction. There are also transaction authorizations, processes, and special settings. While reporting an error, reporting what kind of error is encountered in which usage scenario will speed up the problem-solving. Remember; Efforts to recapture the same case in the development and QA environment will slow down the resolution process.
5. Request: Specify your request from the Workcube Center development or support team.

The most accurate way to report a problem is as follows.

1. Open the page you're having trouble with. (If you report from different pages, the process will be delayed)
2. In the Workcube application where the error occurred, in the upper right corner, click from the dropdown menu that opens under the "?" icon; Click on the "Report a Problem" link. wiki.workcube.com subscribe to the support form on the site, your domain, version information, fuseaction, and your name and an e-mail will be automatically filled in. If you receive a notification from a different server, from the wrong pages, or directly on the wiki site, our review period will be extended.
3. Enter the keywords in the title for the classification of the problem.
4. Include the question in the description, not exceeding 500 words.
5. Upload screenshots to help us better understand the issue.

In some cases, Workcube may request detailed documents from you. Follow the steps below while preparing this document.

1. Take the URL of the screen as the title, what you are doing on which screen step by step, and write down the actions you have done in short sentences. You can add a screenshot if needed.
2. List your findings that you think should have but didn't.
3. In addition, you can make a video by using online screen video capture applications such as https://www.screencastify.com or https://www.loom.com.

Attention:

Incomplete or incorrect notifications will delay the time to classify and identify the problem.

In such cases, users are asked for additional information again.

If the notifications are not reported directly from the domain where the problem is experienced, time is lost for Subscriber matching.

Reminder!
With the 19.12.2.2.1 version, the Personal Data Protection Law and Secure Information Sharing Rules framework have been recreated.
Call applications are accepted from people registered in Workcube specifically for each installation and information is shared.
You must download the Google Doc document and send it to Workcube for registration.