Service Operations



Service Management covers processes such as maintenance, repair, and technical support related to after-sales products and services. With the Workcube Service Module, you can control the situations such as which type of service is provided to your customers regarding which product or solution, and which service terminates in what condition.

ROUTE: Service > Service Operations

NOTE: Before all operations, all parametric definitions related to the Service must be made in Dashboard > System > Parameters. You can review the Service Page Settings and Service-Warranty Parametric Definitions documents.

Service Operations Listing

You can list the applications by using the filtering fields on the Service Operations page. If you click the “More” button, the filtering options will expand.


Recording and Updating Service Operations

When you make a selection from the field at the top of the page and press the search button, the screen where you can save the service operation will appear. You cannot reach the page without filtering. For example; You can list the products that will be changed or returned by selecting a current client, and you can issue the delivery note after making the relevant selections and saving them.


After the selection, the products to be issued are listed at the bottom of the page. The marked fields must be predefined within the parameters.

Transaction Reason; You can select the reason for the service operation from this field.

Explanation; In this field, you can write an explanation about the transaction.

Package; You can choose whether the package of the product is damaged or not.

Accessory; You can choose whether the product's accessory is full or deficient/damaged.

Transaction Type; You can select the type of service operation.

After completing all the operations, click the “Save” button.

The process will be completed and the update screen will open. You can also go to the update screen by clicking the "Update" icon at the end of the line after listing the service operations.


If the Return Rejection Transaction wants to be made, on this page, “Return Rejection Reason” is selected. Rejection Reasons are set in Dashboard > System > Parameters. You can update it after making the changes.

Warranty - Serial Numbers: You can access the "Serial and Lot Transactions" screen by clicking this field.

After determining the operations to be taken regarding the product, you can edit the delivery note by selecting the Current on the listing screen.


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