Support and protection services enable our customers to use Workcube with performance and at full capacity, while creating a regular income flow for you. We must provide uninterrupted and quality service for a regular income stream. The following documents will be useful to you and our customers.


Workcube Support Services Workflow


Presentations

Support Services Presentation

>> You can use this presentation when describing support services and standards.

Technical Services Presentation

>> You can use this presentation for server infrastructure, performance, security, maintenance services.


Rules

Procedure Applied in Error, Suggestion, Improvement Applications

>> If you open your applications according to the rules, you will get faster results...

What is Support Protection?

>> In which cases are the customers of our business partners protected?


Templates

KVKK Access

>> KVKK, Security, Access and Support Mechanism document.

Note: This document is a document that must be filled in by the customer.

Helpdesk Service Rules and Order Form

>> How are help desk services provided?

Audit Service Rules and Order Form

>> Use this document to conduct ongoing and after-running audits on projects.

Code Factory Service Rules and Order Form

>> Use this document for the working rules applied while doing Custom Development.

WSA Training Service and Order Form

>> Use this document for those who want to receive Workcube System Administrator training.

IT Assessment and Order Form

>> Use this document for Technical Infrastructure control and configuration services.

On-Prem Pre-Installation Control Form

>> Use this document to avoid mistakes before On-Prem installation.

Upgrade Control Form from v14 and Old Versions

>> Use this document to upgrade version 14 and older versions.

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